Customer Reviews These are a few comments made to us by customers. You can view our eBay feedback by clicking the link on the left.   We just copy and paste these comments, we don't edit them. Any negative points are acted on as soon as possible.     Hello,   This is just to say a big thank you for the excellent service I received from your company. From the initial telephone call enquiring about which mattress to purchase to the delivery, everything has been superb. Thanks for the great advice, excellent communication to let me know about delivery, the friendly courtesy call, the delivery guys' phone call to let us know they had been delayed slightly by traffic... what service! I had read your customer feedback, so I knew others were happy, but it's not often these days that the whole experience from purchase to delivery is so pleasant and trouble free. You should all be proud of yourselves.   Thanks again,  Debbie R     Hello Tim   I have been out of internet access since I moved.  I tried to provide you with feedback yesterday but ebay wouldn't let me.   I know it doesn't do much for your ebay ratings but I just wanted to say thank you for a lovely mattress and great service.   Moira      Hi Tim   I just want to confim receipt of the bed I ordered. It arrived promptly so thanks for the good customer service and I look forward to many nights good sleep.   Brian     Hi Tim Susan from Westbroke in Barmouth here. Firtly, the Madrid is lovely, very comfortable and I'm delighted with it. Thanks to Jamie and Bill, they arrived exactly at the time we were given, how amazing considering where we live!   Hi Tim Just wanted to say thanks, very pleased with the new mattress and the service received from your company. All the best Francis Hello, Goods delivered as promised,on time and with friendly and helpfull staff. Thank you for a great service I will leave feedback and will be purchasing another bed in the near future. Cheers, Richard. Regards Tim Hi,   Just a quick note to say thank you for such an excellent bed, i have to say i have experienced the best night sleep ever. I looked at quite a few mattresses some costing £1600 and this mattress is by far the most comfortable. I will certainly be recommending your company to friends and family.    Kind regards,    James     Hi Tim, Just a quick note to say thankyou for the excellent service we received after placing an order for a mattress. The advice was good, the wait was minimal (1 week), the courtesy call was charming, the delivery was on time and the drivers were helpful. It seems increasingly rare these days to encounter such commitment to customer satisfaction. I have recommended your company already and would not hesitate to do so again. Thanks again, Debra     Dear Tim,   Our wonderful La Romantica Milan mattress arrived safely on Friday evening.  Heaven zzzzzzzzzzzzz!   We are both very happy with it.  So comfortable.   Jamie and Bill were great, keeping us informed by telephone both Thursday and Friday and they carried the mattress up to a 'twisty'  2nd floor with smiles on their faces!   I have never ordered anything via the internet before and was a bit nervous about it but, from the moment I spoke to you, I had absolutely no worries at all and felt totally confident in you and your company.  You kept me well informed by e-mail and I really did feel I could just pick up the phone and ring you if I needed any reassurance on any point, (which I didn't).   Thank you, Tim, for your honest advice and for making it all so 'painless.'   An efficient and courteous service - rare in these days of "the customer is always wrong."   Many thanks.   Mary ########.     Hi, Just wanted to say thanks for the safe delivery of my mattress. Very pleased with the mattress, lovely and comfy. Carol  RESTUS, Savoy Pocket Sprung Double Mattress. 346.00 Size of Bed: 4'6'' (Double) Type of Bed: Mattress Only   Hi Tim,     I'd like to thank you for a very good service.     We had been looking for a mattress and weren't sure what type. The advice you gave was excellent.  We are really happy with the mattress that we have had delivered.     Please also thank Jamie and Dwayne for clear communication, a prompt delivery and also for bringing the mattress up to the 3rd floor.     You far exceeded my expectations and I will definitely shop with you again and recommend you to friends and family.       Regards,     Rupen.   La ROMANTICA, Violet Memory Foam and Sprung Mattress Size of Bed: 5' (King Size)    Type of Bed: Mattress Only     Tim I am very pleased with the mattress after two nights sleep. I've been getting off to sleep more quickly and waking up earlier without feeling exhausted. Jamie and Dwayne were courteous and helpful. Many thanks Mark   La ROMANTICA, Lovell Memory Foam and Pocket Sprung MattressSize of Bed: 5' (King Size)    Type of Bed: Mattress Only       hi Tim      We've had this bed now for a while and I'm just emailing to let you know it might just possibly be the best £700 we've ever spent. Both of us are sleeping much better, and it's easily the most comfortable bed we've ever had.  Brilliant - feel free if you want to quote us if you have a "satisfied customers" area of the website. Cheers Andy and Karen   La ROMANTICA, Madrid Memory Foam and Pocket Sprung King Size Divan Beds. From 483.00 Size of Bed: 5' (King Size)    Type of Bed: Sprung Edge 4 Drawer Divan Set     Tim   Just a quick note to say thanks for the efficient delivery (guys were very friendly and on time) and little girl is very happy with her new mattress. The mattress cover is fantastic and you would not believe is was waterproof as it feels like a towelling sheet (really wish we had ordered two now). To sum up, great communications and great value for money. Will be back when we need a bed for our little boy in a couple of years time   Regards   PS feel free to use above as you wish for marketing etc     Hello Tim,   The mattress has been safely delivered today, we are very happy. We are yet to try it, but we are sure we going to like it (hopefully). Thank you very much for promt service. Sorry to hear about your van breaking, may we suggest go for German makes if you ever decide to change your vehicles. They seem to last for longer!   Thank you again,   Kind regards,   Arturo & Venera     Hi Tim, Just a quick note to thank you for the excellent service you provided recently in delivering a La Romantica Madrid Bed. I'd particularly like to praise the delivery drivers who battled through the snow and had to abandon the vehicle on a hill and complete the delivery by hand. Regards, Steve       Afternoon Tim   I just wanted to thank you for the speedy delivery of my parents bed.  It arrived yesterday, as promised, earlier than Bill had originally told Mom the night before.   Both Bill and Jamie were very polite and extremely helpful with regards to the delivery.   The mattress was double wrapped and, once unpacked, very comfortable.   Thank you once again.   Kind Regards Paula       Tim,   Just wanted to send you a quick note to say that we love....love....love the bed! Hubby has difficulty getting up in the morning as he is so comfy.  No more backaches for either of us.  Took a couple of nights to get adjusted to it, as obviously our bodies had got used to sleeping on a very bad bed.   Also, wanted to say a big thank you to the 2 drivers.  Rang the day before to let us know an approx time and they arrived dead on time.  Took upstairs and explained about turning it and also said would take a couple of days to get to room temperature.   Overall, very, very impressed.  So pleased I picked up your advice on the moneysaving site as otherwise would have made yet another 'bad bed' purchase.   Thank you so much   Debbie       Hi there, I just want to give some feedback on the 'La Romantica Venice' I purchased from you. Maybe my review could be useful for someone deciding whether to purchase this. We are very pleased with this bed.First off, couldn't believe the height of the thing!! Talk about sumptious looking! When sitting on the bed, its lovely and soft, however once lying on it, it is fully supportive, very comfortable. We didn't find the memory foam to be hot at all! Also, when my other half is up early for work I am no longer awoken by the whole bed dipping. I would recommend this bed for style, comfort and value for money! Thanks again Pauline.   Hi Tim You should be proud of the excellent service and advice you provide. In these days of "thanks for your money now go away", the attention to detail, customer contact and after sales service you provide are second to none and very refreshing. That in itself is sufficient for my repeat custom and any recommendation I can provide for you would be a pleasure, especially now I can sleep nights. Many Thanks Phil                                               Hi Tim   Just to say a big thankyou.   I love my bed and mattress. I wasn’t at home when the guys brought it but my boyfriend who was said they were brilliant.   My little boy thinks it’s ace and wants to jump on it all the time. I think I’ll have to get a lock on my bedroom door now to keep him out.   Many thanks again. I would definitely recommend you.   Kind regards   Angie     Hi Tim Just to let you know that the bed was delivered at the time said. The guys were great & I was happy to tip Jamie who did all the humping and was very friendly and helpful. Very pleased with the quality, build & comfort of the bed - although the instructions are absolute rubbish. It was great talking to you, Tim - great business. It really couldn't have been better overall. The quality is equal to the showrooms that charge nearly double and the delivery within a week blows their 8 weeks out of the water. Plus the delivery is a great price. Very impressed & I'd recommend you to anyone without hesitation. Thanks again - Steve   When asked if he was OK with us posting his comments on here his reply was:   ...you're more than welome Tim. Best deal, best quality and best service ever - I couldn't recommend you more highly. Cheers - Steve     Tim Thanks once again for your prompt service   Mattress arrived today, no problems! Will order from you again when we replace our son’s mattress   Cheers Dave       Hi Tim   Thought I would e-mail to let you know how pleased we are with our Roslin Orthopaedic bed - it's the most comfortable bed we have slept on and it arrived just in time as we have been laid low by the flu for the past week.   Thank you for such a first class service.   Kind regards   Lynda     Hi Tim, Just to say thanks for your help, the bed arrived sat. Also to say thanks to the delivery guys who were very polite and helpful. All the best Jon       Received delivery bang on time, excellent communication, very efficient service, great bed.     Thanks,     Tim R#########     Hi Tim, Had bed this morning everything fine with it and we are really pleased. We have left feedback this afternoon. Many thanks for your efforts. Regards Anna and Guy     Hi Tim   Many thanks for the prompt replacement for the Eros mattress, damaged by the courier company, and I trust you received some compensation.   The replacement, only a week later, (How do you get them made in UK so quickly?) was delivered by your own van and driver and they kept us informed as to what time they would be with us and turned up just 10 minutes early ( I missed them as I was just on the way back from town). However, the 2 guys brought the mattress in and were extremely courteous to my wife and very helpful.   I will admit I wasn't too sure about the mattress at first, as it felt soft to the touch but firm when you lay on it. However. My wife liked it right away and she is not getting the hip pain that she had before when she woke up every morning. It would appear to have been the mattress as she has just gone to Ireland again to visit my Mum in hospital and having slept at my parents house for 2 nights, the hip pain is coming back.   So it doesn't look like we will we taking advantage of your 14 day money back or exchange and I would like to thank you for sorting out the initial problem with the courier.   It was a pleasure to do business with you and I will certainly recommend Bedlum Beds to my friends.   Yours     Steve #####, Ipswich       Good Afternoon,   Just a quick message to say thanks for the excellent service you have provided!  Our bed arrived at 8.00 this morning & is lovely.  I will be recommending you to friends & family.   Many Thanks, Jane.       hi bed arrived just wanted to say thank you for the service you provided your driver telephoned me to give me an appropiate time and was there within 5 mins of that excellent service thanks very much well pleased with new bed and have recommended you to my friends thanks again       Hi there,   You delivered my bed to me before Christmas, and I just wanted to say a huge Thank You, the bed is wonderful, we are so happy and will be recommending you to everyone who mentions needing a new bed!  The service was so friendly and professional by office and drivers,   Thanks again Sally Grout      ________________________________________________________ This was my first dealing with Bedlum Beds and I have to say that I have nothing but praise for their customer service which was absolutely excellent. The friendly communications which was done personally over the telephone and not through some bland e-mail was a nice touch and made me feel special as a customer rather than someone who was just buying their product. Also the after sales service when the bed was delivered was also first class. I hope to deal with Bedlum Beds again in the future and would have no hesitation in recommending them. William E Hand Delighted Customer   ________________________________________________________   Just to say what wonderful service you provide. I ordered the bed at around 1pm on Tuesday, and it was delivered at 4.45pm on Wennesday. Thats what I call service! I have yet to try the bed, but it loos fantastic. Will definitely recommend you to friends and family. ________________________________________________________    dear mr deegan, i just wanted to let you know how happy i am with the purchase i made from you. although i have left you positive feedback, ebay doesnt allow enough characters for me to really express my gratitude to you and your team. your driver braved horrendous traffic and appalling wintry weather to make sure i got my mattress on the day it was promised. such excellent service!! if only every seller had your aptitude for attention to detail, especially keeping the customer informed right along the way. the mattress i bought looks wonderful, excellent quality and extemely good value for money. once again, my sincere thanks for a job well done! val pXXXXX   _________________________________________________________    Hi TIm,     I just wanted to say a BIG thank you for your EXCELLENT service and communication through the ordering and delivering of the bed last week...   It's quick arrival saved my mother from having to spend yet more time in hospital! She's delighted with it!  I shall be recommending you to my friends whenever they have need of your services...   Thank you once again,   Kind regards,   Kay Johnson     __________________________________________________________     HI TIM JUST A QUICK NOTE TO LET YOU KNOW I AM IMPRESSED WITH THIS SERVICE AND BED,ALSO I NEVER DOUBTED THE VALUE OF THIS ITEM OR DELIVERY COST IT WAS JUST NOT CLEAR IN AD ABOUT WHERE WOULD HAVE ADDITIONAL COSTS AND I DID NOT KNOW WHERE YOU WERE BASED AND THAT YOU USED YOUR OWN TRANSPORT ANYWAY ALL GOOD I WILL LEAVE GOOD FEEDBACK. CHEERS LOUISE     __________________________________________________________     the link doesn't work but 5 star product very pleased arrived on time in good condition (ebay customer, it was the ebay feedback link that didn't work).     __________________________________________________________     HI BED ARRIVED ON TIME ,DRIVER VERY POLITE AND HELPFUL ,THE MATTRESS IS FIRM ENOUGH THANKS FOR GOOD SERVICE QUICK DELIEVERY GRAHAM HARBER (WYRE PIDDLE PERSHORE)   __________________________________________________________     Hi just a quick thankyou for the above mattress my wife is well pleased with it(she didnt know i ordered it)a I am pleased too.She asked me one question that I hope you can answer.Is the mattress one that you dont need to turn??Many thanks again Baz   __________________________________________________________     Hi, we bought a bed off you 27/11/05,   We are pleased with the service you provide, prompt delivery, and a polite, helpful delivery driver. We are of course pleased with the bed, so much so we are in the market for a double divan bed.   We will contact you after the holiday.     Regards   Mike and Chris Butcher   __________________________________________________________     Dear Tim Deegan recieved with thanks 1 kingsize mattress in good order, thank you for prompt service. Colin Bird   __________________________________________________________     Hi sorry for delay - but I just wannted to thank you for your excellent customer service with the single bed I recently purchased. Ordered last Monday delivered Thursday amazing - your delivery driver was also friendly and helpful. As for the bed I had a guest use it this weekend who said it was amazing best night sleep they had - and I have slept in it myself fantastic and I suffer with both back and shoulder pain - very rare do I find that perfect matress - so far so good. Have already recommended you to other people. "Qualitly bed with brilliant service delivered by most pleasant people" - wish you all the best and will return my customer to you without a second thought. Thanks Karla   __________________________________________________________     hi there....thank you so much.....shall definately recommend you..... very many thanks...kind regards....louise....ps shall be in touch for headboard   __________________________________________________________   Hi, i have already had one mattress from you and was very happy with it. If i was to order two more would i have to pay £20 delivery or would it be £20 each? Could you tell me how soon they could be  delivered. thank you   __________________________________________________________   The bed is great! longer than expected, but top quality. Wait til my sis sees it! Thanks Sarah Phillips   __________________________________________________________   Hiya Tim just wanted to say thanx very much for the mattress and bed, my brother is chuffed. And just wanted to say your driver Phil was a really pleasant and nice fella, he kept us informed about his arrival which is always a good help. Regards Michelle And Tom   __________________________________________________________   Would use you again you did everything you said you would excellent Mike Thompson   __________________________________________________________   Excellent response to the order.  Beds arrived within 3 days at the time stated.  Beds arrived in good condition.  Have not used them as yet so cannot assess comfort etc.   __________________________________________________________   Hi I bought one of your lovely beds a couple of months ago and its beautiful bed to sleep in.Have you got information regarding Tokyo headboard material. I would like to purchase some to make some curtains. Would be most grateful if you could help. REgards Sylvia McGarry   __________________________________________________________   Dear Tim, The bed is WONDERFUL. It is so comfortable. I have shoulder and neck problems and this bed is so great I get a really good nights sleep on it which makes such a difference. Thanks once again. Liz __________________________________________________________ Just a quick reply to say thank you so much for your excellent service. You are a very efficient and honourable company. Many thanks again Neil Morris __________________________________________________________ Thank you for your help to assist me in making up my mind. The mattress has the approval of my guests so all is well. Margaret H   __________________________________________________________   mattress safely delivered..its a pity I am unable to leave any feedback. ..but will recommend you to any friends or family who may be looking for a new mattress in the future, thanks, Kathryn   __________________________________________________________   I was very impressed with the calls informing me when the item was going to be delivered...I remember when we last bought a mattress from a main store...it took 8 weeks plus for delivery and I had know idea what time the item would be delivered...communication is very important to customers...and you excel in this..thanks,Kathryn   __________________________________________________________   Hi there, Thank you very much for the lovely bed. We really like it. We would like to leave a positive feedback for you but don't know how to do it as we bought it on the phone. Could you please guide us so that we can do it for you? The bed is really comfortable and delivery is quick and reliable. We are very pleased. Thanks again and we look forward to hearing from you soon. Petedandan   ___________________________________________________________   Tim Thanks for the helpful service. 2 nights in the bed seems very comfortable. Also, Phil was very helpful – would have struggled with it on my own – great to see in these enlightened days of health & safety where blokes are not allowed to lift anything. God help the aged population! Have left feedback to this effect. Best wishes, Martin (pruchased a 6' Super Orthopaedic mattress)   ____________________________________________________________ Tim Thanks for the helpful service. 2 nights in the bed seems very comfortable. Also, Phil was very helpful – would have struggled with it on my own – great to see in these enlightened days of health & safety where blokes are not allowed to lift anything. God help the aged population! Have left feedback to this effect. Best wishes, Martin (pruchased a 6' Super Orthopaedic mattress)   ____________________________________________________________   The following e-mail was from a lady who recently purchased a specially made Apollomatic bed. Unlike the picture it was a divan on legs, and also had a heavy duty motor. Unfortunately this meant that she had to wait 2 weeks for delivery:   Hi ya tim    the bed is here and I'm lying on it and it's lovely lovely lovelyeeeeee!  So comfy and the lifting mechanism is quite nonchallent about lifting me even when I relax on it and pretend I can't move or anything.  it's really marvellous.  I think it'll definitely be worth the weight.     Thanks again for lending me that other bed, but already this one feels much better even than that, and it's not just the way you can alter its position, the mattress is gorgeous.  Oh yeah - all that stuff about normal sheets ot fitting isn't true.  my ordinary sheets fit like a charm.  Kathryn, my daughter, was so eager to get herself on it so she could play with it even before mummy did made up the bed in about 30 seconds - I'll have to tell her dad that so that he can make her do it when he wants her to, and she just put my sheets back on and they fit perfectly.  So I'm pleased as punch.  Thanks so much for this lovely bed.  Please feel free to put my comments on ebay in your description if you want.    __________________________________________________________   BED SAFELY ARRIVED AND ERECTED.  WE ARE VERY PLEASED WITH IT.  WILL RECOMMEND YOU FOR YOUR PROMPT AND COURTEOUS SERVICE.    __________________________________________________________ This one was for our delivery service that we now offer   Hi Tim, Just to let you know that my order (plywood) was delivered today -Sunday- Safe and Sound. More importantly, I must say that the driver Dwain and his mate whome name I didn't get to know, were the most polite and helpfull delivery Guys I have ever had the pleasure of meeting. I cannot stress enough how helpfull and proffesional they were. Seriously. Nothing was too much trouble and they were both very pleasant and cheerfull, especially considering they were both miles away from home at that time of night on a Sunday evening on what was probably the first day of decent weather this year! I apologise for pestering you earlier this week, but as it was the first time I had used your service, I'm sure you will understand my concerns, I must admit, they were totally unfounded. I have tonight passed your good name and contact details onto three of my business friends that use couriers, and shall continue to do so as you have definately provided me with the best and most courtious service I have had to date. Not only with price but with the driver/mate that were a pleasure to meet. Sorry for emphisising the point but I do beleive in giving credit where credit is due. I shall be contacting you again soon and I look forward to a long and happy business relationship with Bedlam beds. Keep up the good work, best regards, Colin.